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Sunday, September 18, 2022
An ode to the CXO by Nav Thethi
The CXO is the most crucial role within an organization. When unifying customer, employee, and product data, how can CXOs ensure that companies are taking these insights at face value – not just hearing what they want to hear? We also dig into the future of experience in IoT, the metaverse, and how CX will change by 2030.
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Opening Up New Horizons: The Advantages of Customer Journey Mapping
Knowing how consumers engage with your brand at each touchpoint is more crucial than ever in the customer-first world of today. From early a...
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