Hi Folks, I'm feeling wonderful to announce that I received an email from PMI this morning with declaration that I've obtained PMI-ACP certification through their Pilot program. I'll share my lessons learnt very soon.
Monday, January 9, 2012
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CJM Journey Stages and Touchpoints: Recognizing Distinctions
We frequently use the terms "journey stages" and "touch points" when discussing how to improve the customer experience, ...
